Return and Refund Policy

Return and Refund Policy for DJ Marcx Merchandise Online Purchases:

At DJ Marcx, we strive to provide high-quality products and customer satisfaction. However, we understand that there may be circumstances where you wish to make a return. Below, we outline our return policy for online purchases of DJ Marcx Merchandise:

1. Return Period: We accept return requests within 14 days from the date of product delivery.

2. Return Conditions:

   - The product must be in its original condition, unused, undamaged, and with all original tags and packaging.

   - A proof of purchase or payment receipt is required.

   - Items on final sale will not be accepted.

3. Return Process:

   - To initiate the return process, please contact our customer support team.

   - We will provide you with instructions and the return shipping address.

   - Once we receive the returned product and verify its condition, we will process a refund or exchange according to your preference.

4. Shipping Costs:

   - Return shipping costs are the responsibility of the customer, unless the return is a result of our error or a defective product.

5. Refunds:

   - Refunds will be issued using the same payment method used in the original purchase.

   - Please note that the time required to process the refund may vary depending on the payment method and your financial institution's policies.

Our return policy aims to ensure your satisfaction and provide you with a positive experience when making online purchases of DJ Marcx Merchandise. If you have any additional questions or need assistance, please don't hesitate to contact our customer support team. We're here to help!